by MTHULISI SIBANDA in Cape Town CAPE TOWN – AN expert has dissuaded organisations from over-investing on innovation, delighting the customer or correlating data amid the performance gap between customer experience leaders and fellow competitors widens. Ed Thompson, Vice President and distinguished analyst at Gartner, said establishments must ignore three myths […]

by GIFT NDOLWANE JOHANNESBURG  – THE Huawei Mate 20 Lite’s four Artificial Intelligence (AI) cameras are perhaps the most eagerly anticipated multiple features of the device ahead of its launch in South Africa on October 5. The device’s cameras– two rear-facing and two front-facing –will be a first for South Africa. […]

From PHYLLIS BIRORI in Kigali, Rwanda KIGALI – MTN Rwanda is celebrating and rewarding its customers as part of commemorations of 20 years operating in the East African country. It has launched a new campaign titled “Izihirwe”, which articulates MTN Rwanda’s mission of making the lives of its customers’ a whole […]