Nigeria mobile sector declared a state of emergency

March 7, 2017 6:39 am0 commentsViews: 9

MOBILE network subscribersABUJA, (CAJ News) – THE Nigerian Communications Commission (NCC) has
declared a state of emergency on the quality of service (QoS) provided by  mobile network operators (MNOs)and other service providers.
As part of measures to cushion the situation and improve the recurrent inaccessibility to foreign exchange (forex) by operators, the Executive Vice Chairman (EVC) of NCC, Prof. Umar Danbatta, told the operators that the Commission had written to the Central Bank of Nigeria (CBN) Governor, Godwin Emefiele, to address the foreign currency needs of the operators.
Danbatta said, since the NCC had declared 2017 as the “year of the consumer” “all hands should be on deck for telecom consumers to have a fresh lease to high Quality of Service.”
“The consumer has to be treated with dignity,” Danbatta added.
Danbatta spoke in Abuja during an interactive session on QoS delivery which NCC management had with operators.
NCC’s Executive Commissioner (Technical Services), Ubale Maska, said QoS has been a great concern as consumers inundate the commission with complaints.
“It requires everybody’s input if the situation has to be redressed, hence 2017 has been declared the year of the consumer,” said Maska.
At the peak of the problems, in October 2016, operators experienced 175 cuts across the nation while they recorded 180 cuts in November and 103 in December, 2016.
There were 113 community issues in October 2016, 74 in November and 133 in December, adding that fibre cuts and community issues remain major drawbacks for QoS.
Danbatta encouraged operators to be more creative by adopting alternative source of energy like solar power as a stop gap.
CAJ News

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