South African businesses embrace AI-based collaborations

August 29, 2018 3:03 pm0 comments

ARTIFICIAL intelligence (AI) and Instant Messaging (IM)by AKANI CHAUKE
JOHANNESBURG – COLLABORATIONS by South African organisations around artificial intelligence (AI) are anticipated to help industries increase productivity and competitiveness, grow revenues as well as accelerate their decision making.

Innovation is also hailed as one of the most significant benefits of collaboration.

Experts believe exchanging ideas with people from diverse backgrounds and skills can fill gaps in information and competencies and support the development of a richer knowledge base as well as boost the ability to find new solutions to problems and improve current processes and ways of doing things.

“Collaboration technologies are numerous,” said Mmakgosi Mosupi, Chief Information Officer at Dark Fibre Africa.

“At the most basic level, they include online chat and meeting platforms as well as document and file sharing. But technology is also enhancing work life by enabling richer ways of sharing skills and ideas and by assigning mundane tasks to intelligent systems such as virtual assistants (VAs).”

According to a Dimension Data’s South Africa Digital Workplace 2017 report, increased productivity and competitiveness, along with growing revenues and accelerated decision-making, are some of the main goals that businesses hope to achieve through their digital workplace strategies.

The 2017 Accenture report: “Artificial Intelligence: Is South Africa ready?” found that close to 80 percent of South African executives acknowledge the benefits of AI to their business.

This growing demand is evidenced by a growing number of AI solutions providers with an ever-increasing South African customer base.

CLEVVA, a leading AI technology provider, says although South African businesses are catching up quickly, there are very limited applications in full production.

This is largely due to the state of organisational data and the limited integration across legacy systems, and impacts the accuracy of logic prediction, said CLEVVA co-Chief Executive Officer and co-founder, Ryan Falkenberg.

“However, this is steadily being resolved, so we should see a significant increase in adoption over the next five to ten years,” Falkenberg said.

Mmakgosi stresses that one of the main areas that IT departments should be looking to bolster is connectivity.

“Future adoption of these technologies will not be possible without the necessary backbone infrastructure that will support low-latency, high-speed connectivity,” Mmakgosi said.
– CAJ News



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