The contact centre generation gap

April 13, 2017 2:38 pm0 comments
Bruce von Maltitz  1Stream  co-founder.jpg

By Bruce von Maltitz THERE is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that come with each new generation is nothing new – businesses have […]

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Business directed to Adapt or die

March 28, 2017 10:09 am1 comment
Business directed to Adapt or die

Brian Timperley, Managing Director, MICROmega Group company Turrito Networks The evolution of technology has meant that small to medium enterprises (SMEs) no longer need to be responsible for IT in the traditional sense. In fact, they have surpassed their larger counterparts as early adopters of the latest cloud-based services. The […]

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Practical skills training an imperative for SA IT leaders

March 20, 2017 1:52 pm129 comments
Gareth Hawkey CEO of redPanda Software

By Gareth Hawkey CEO of redPanda Software IN a business environment that is now largely driven by innovative IT and software, there is massive demand for skilled and highly trained IT professionals. Sadly, as has been well documented, there is an increasingly dire shortage of these individuals in the local […]

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