African Union unveils new cyber security guidelines

May 31, 2017 9:21 am1 comment
African Union unveils new cyber security guidelines

NAIROBI – THE historic Internet Infrastructure Security Guidelines the Internet Society and African Union Commission have unveiled in Kenya are set to create a more secure internet infrastructure and change the way member countries approach cyber security preparedness. A multi-stakeholder group of African and global internet infrastructure security experts has developed […]

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Study: youth giving too much away online

May 30, 2017 3:05 pm0 comments
Study: youth giving too much away online

JOHANNESBURG, (CAJ News) – YOUNGER generations are at most risk of having their data landing in the wrong hands by sharing too much information or photos on social media. According to findings, young people are the most likely to share private and sensitive photos of themselves with others – 61 […]

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From helpdesk to service desk:The evolution of the contact centre

May 11, 2017 2:50 pm2 comments
Jed Hewson

By Jed Hewson A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being put on customer service, which means that it has become imperative for […]

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