From helpdesk to service desk:The evolution of the contact centre

May 11, 2017 2:50 pm4 comments
Jed Hewson

By Jed Hewson A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being put on customer service, which means that it has become imperative for […]

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Nigeria Defence to unveil cyber security strategy

April 21, 2017 6:57 am7 comments
Nigeria cyber website

ABUJA, (CAJ News) – THE Nigerian Defence is strengthening its response to the increasing incidences of cyber attacks locally and around the globe. Director of Defence Information (DDI), Maj-Gen. John Enenche, said there had been significant measures implemented behind the scenes and these would be unveiled soon. “We are doing […]

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Metrofile attains positive growth over past year

March 6, 2017 4:12 pm103 comments
Pfungwa Serima, Chief Executive Officer of Metrofile

JOHANNESBURG, (CAJ News) – MTEROFILE Holdings Limited, the Johannesburg Stock Exchange-listed market leader in records and information management, has reported positive growth results for the six months ended 31 December, 2016. Revenue increased by 1,6 percent to R380,7 million as headline earnings increased by 3,3 percent to R70,8 million. Both […]

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