from JEAN KASSONGO in Kinshasa, DRC KINSHASA – EXORBITANT mobile sector-specific taxation is hindering mobile adoption and potential gross domestic product (GDP) growth in the Democratic Republic of the Congo (DRC). This is according to the Global System for Mobile Communications (commonly known as GSMA), which has called on the government […]

from OKORO CHINEDU in Lagos, Nigeria LAGOS  – MTN Nigeria has intensified its drive to improve the overall experience for its 52 million customers following the adoption of Nokia’s Customer Experience Management (CEM) solution. The solution is said to help service providers operate more efficiently and enable them to seize new […]

from MARIA MACHARIA in Nairobi, Kenya NAIROBI  – KENYA mobile network operator, Safaricom, has expressed concern at the prevalence of social engineering and theft of customer information leading to fraudulent subscriber identity module (SIM) swaps. The company assured subscribers it was working with authorities to address the crimes. “Safaricom remains committed […]