Dealing with complexity in SA internet sector

May 23, 2019 4:19 am0 comments

by AKANI CHAUKE JOHANNESBURG – SOUTH African consumers must know the relevant provider to contact in the event of problems usually come with a maturing market in the country’s high-speed broadband internet sector. It has been hailed a model of consumer choice, with consumers able to choose from a variety of internet […]

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MTN shelves automatic 1MB universal bundle

May 17, 2019 8:58 pm0 comments
MTN SA Executive in charge of Consumer Business Unit, Mapula Bodibe

by MTHULISI SIBANDA JOHANNESBURG – MTN has, because of customer concerns, reversed its intention to make an automatic 1MB universal bundle available to customers when their bundles expire. The initial move was in accordance with the additional changes brought about by Independent Communications Authority of South Africa (ICASA), a day prior to […]

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Defiant communities hinder smart energy provision

6:14 am0 comments
Eskom power stations

from DION HENRICK in Cape Town CAPE TOWN – A DEEPLY culture of non-payment, mistrust and general negative public perceptions have been identified as some factors hindering companies in the sector despite utilities adopting technology to improve customer service and drive revenue. Among companies afflicted by these issues include Eskom, the South African electricity […]

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