Firms encouraged to adopt big data, social media

March 15, 2016 10:37 am2 comments
Firms encouraged to adopt big data, social media

From OKORO CHINEDU in Lagos, Nigeria LAGOS, (CAJ News) – AFRICAN companies have been urged to make the most of big data and social media to optimise relationships with customers. Experts said in an era where customers are becoming their own advocates and with the internet, mobile accessibility, social media and big […]

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M-PESA offering boosts financial inclusion

9:31 am0 comments
M-PESA offering boosts financial inclusion

NAIROBI, (CAJ News) – CUSTOMERS using the innovative mobile-phone based, miro credit and savings product, KCB M-PESA, have transacted over Sh7,8  billion (US$76,8 million) in loans a year since launch, thus significantly deepening financial inclusion in Kenya. The joint initiative between Safaricom and KCB Group has recruited over 5,2 million customers in the […]

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Annets new MTN Chief Consumer Officer

8:59 am0 comments
Annets new MTN Chief Consumer Officer

JOHANNESBURG, (CAJ News) – MTN has appointed Larry Annetts to the position of Chief Consumer Officer. The appointment, effective immediately, is part of the organisation’s ongoing quest to improve service quality and provide its customers with a distinct experience. Mteto Nyati, MTN SA Chief Executive Officer, confirmed the appointment. “Annetts has a strong […]

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