Company Profile

Launched in 1994, MTN Group has grown into a multi-national telecommunications companywith a proven track record of technological innovation and corporate culture that thrives on challenge.

Through steady organic growth, prudent acquisitions and robust governance, the MTN Group is rapidly achieving its vision of becoming the telecommunications leader in emerging markets.

MTN Group operates in 21 countries in Africa and the Middle East.

MTN Group is a listed on Africa’s foremost stock exchange, the Johannesburg Securities Exchange (JSE) in South Africa.

Through steady organic growth, prudent acquisitions and robust governance, the MTN Group is rapidly achieving its vision of becoming the telecommunications leader in emerging markets.

MTN Group operates in Botswana, Cameroon, Côte d’Ivoire, Nigeria, Republic of Congo (Congo-Brazzaville), Rwanda, South Africa, Swaziland, Uganda, Zambia, Iran, Afghanistan, Benin, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Liberia, Sudan, Syria and Yemen.

Our Strategy

Setting and achieving challenging targets is becoming an MTN hallmark. For 2007, our strategic priorities include the following:

  • Completing the final elements to integrate acquisitions that complement our expansion strategy
  • Optimising regional synergies and ensuring strategic regional focus through a hub and cluster structure
  • Continuing to pursue appropriate expansion opportunities to further diversify earnings andconsolidate our position
  • Improving operational efficiency through our least-cost operator strategy and exploring outsourcing to improve the business model
  • Taking advantage of money transfer and mobile money opportunities in MTN Group markets

Key Objectives

MTN South Africa (MTN Group) has identified several key objectives that must be met in
order to keep it in line with the dynamic and high-growth nature of our industry, as well as
enable it to consistently deliver superior service.

These targets range from investing in new infrastructure and technologies to reducing core
debt and standardising business practices to keep in line with global best practice.

Company Structure

Current operational structure of MTN Group


As MTN Group has such a widespread presence, its operational mandate is geared towards integrating the interests of MTN Group employees, business partners, customers and shareholders into the business operations.

Business Partners

MTN Group actively supports economic change in Africa through its procurement policies. In South Africa, suppliers constitute 60% of the group’s supply chain, exceeding our targets and contributing to the growth of these companies. Innovative partnerships are providing solutions that enhance performance and productivity, and ease acceptance of wireless technology as a business tool. As far as possible, we focus on building local supply partnerships in the countries in which we operate.


MTN Group’s focus on promoting the development and best use of human talent has resulted in the group consistently being voted among the top 20 companies to work for in South Africa, and the employer of choice in Swaziland and Uganda. Some 6% of MTN’s payroll is spent on staff training, considerably above the industry average of 3.2%. The group is also consistently in the top quartile for international telecommunications companies on key human resource indicators, such as staff turnover and revenue per employee.


In line with global best practice, MTN Group is increasingly focused on providing improved customer service and developing customer-driven communications solutions. MTN is a recognised leader in innovation and is known for the quality of its cellular networks. Customers benefit from service centres, call centres and help desks, providing expert, highly automated support for MTN’s high-speed data products and services.

Governments and Regulators

Telecommunications is a regulated industry, and MTN Group engages actively with governments and regulators in all the countries in which it operates. MTN respects the fact that the frequency spectrum is a natural and national resource, and that the management thereof is subject to much public scrutiny.

MTN strives to participate fully in dialogue with governments and regulators on policy and legislative issues and frameworks. While we will lobby for fair treatment in the business interest, we respect the laws of countries in which we operate and the terms of our licence conditions. We endeavour to fulfil the terms of our licence obligations and to go the extra mile in facilitating universal access to communications services. We will not in any way compromise the national interest of countries where we do business. We also participate actively in industry forums that promote improved health and safety issues relating to mobile telephony.


MTN is the title sponsor of the MTN CA League, the richest club competition in Africa, along with Africa’s largest football website, MTN became Africa’s first global sponsor of the 2010 FIFA World Cup South Africa Cup™.