Post Tagged with: "From helpdesk to service desk:The evolution of the contact centre"

From helpdesk to service desk:The evolution of the contact centre

May 11, 2017 2:50 pm5 comments
Jed Hewson

By Jed Hewson A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being put on customer service, which means that it has become imperative for […]

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