Post Tagged with: "The contact centre generation gap"

The contact centre generation gap

April 13, 2017 2:38 pm0 comments
Bruce von Maltitz  1Stream  co-founder.jpg

By Bruce von Maltitz THERE is a growing repository of literature focussed on the challenges that businesses face when dealing with the millennial generation – whether as consumers or employees. While adapting to the changing demands and trends that come with each new generation is nothing new – businesses have […]

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