Barloworld in historic SAP cloud adoption

SAP headquarters
JOHANNESBURG, (CAJ News) - BARLOWORLD Equipment has become the first
business in Africa to transform its business using the SAP Cloud4Customer
cloud solution.

This follows the need to transform its business operations to maintain its
competitive position.

Barloworld Equipment teamed up with Britehouse, an SAP partner that
recommended a hosted CRM solution, SAP Cloud4Customer, which pools company
data and delivers business intelligence functions. This would improve the
planning and execution of sales, as well as bring service, marketing and
e-commerce operations into the fold, officials said.

We opted for SAP Cloud4Customer because it appeared not only to be able to
solve our ongoing synchronisation issues, by providing online and offline
transaction capability, but also provided us with a number of new options,
including a full view of our many operations,” said Barloworld Equipment
e-process manager, Andrew Kerr.

Barloworld Equipment is the first African customer to implement SAP
Cloud4Customer and now has a single platform that delivers consolidated
data management with mobility capabilities and provides real-time flow of

The project team developed a proof of concept system within two weeks and
had six months to implement the entire new solution.

This project illustrates that Barloworld Equipment really comprehends
that, in a highly competitive marketplace, a compelling and sustainable
customer experience is built on information and end-to-end business
integration. It also demonstrates that cloud-based solutions enable
Barloworld Equipment to deliver these capabilities fast and flexibly, said
Ashley Boag, Director of Cloud at SAP Africa.

Barloworld Equipment General Manager: sales and supply chain, Lloyd
Thomas, said this was the fastest SAP implementation with enterprise-wide
impact with which he had been involved.

Barloworld Equipment, a subsidiary of the Barloworld Group, with its
diverse operations, including technical service centres, warehouses across
multiple locations, fractured data and equipment, needed to transform its
12-year-old IT backend system to maintain pace with digital transformation

- CAJ News

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