New cloud offering launched for SA

administrator April 8, 2016

0 1 minute read

TINTSWALO BALOYI
JOHANNESBURG, (CAJ News) – INTERACTIVE Intelligence Group, a global leader of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud for businesses throughout South Africa.

The unique PureCloud Engage architecture, along with its advanced functionality, fast deployment, and simple month to month subscription terms offer contact centres accelerated business impact, more consistent outcomes, and the most innovative customer and agent experience.

PureCloud Engage was built from the inside out with the most stringent security requirements in mind and addresses contact centre pain points such as high costs, lack of scalability, and difficulty managing
geographically dispersed remote sites, said Interactive Intelligence Managing Director, Africa Region Andre le Roux.

“Local contact centres increasingly need to roll out faster, scale up or down for campaigns without unnecessary expense, and focus their resources and budget more on staff and customer experience rather than infrastructure,” le Roux said.

PureCloud Engage is offered directly through the Interactive Intelligence salesforce as well as through the company’s channel comprised of approximately 400 partners worldwide.

– CAJ News