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Sicap expands into Africa with Vodacom Lesotho deal

Vodacom logo
Vodacom logo

from TSOANELO MOKHAHLANE in Maseru, Lesotho
MASERU – SICAP Schweiz, the global mobile device management vendor, has furthered its expansion into Africa by partnering with Vodacom Lesotho.

Vodacom Lesotho has adopted Sicap’s cloud-based Device Management Centre (DMC) and combined it with the context-aware customer insight and
engagement automation solution TargetMe, thus replacing its legacy device management system.

Vodacom Lesotho can now fully automate the configuration of its 1,3 million customers’ handset settings, which saves costs by reducing problem calls to its care centres.

The new customer insight and engagement automation enables the company to grow sales with the adoption of new services through timely and relevant promotion messages via the automated activation of services.

Tsepo Thabisi, Executive Head of Consumer Business and Customer Value Management at Vodacom Lesotho, says the automated device configuration was a fundamental network function for African mobile operators to help the many subscribers using low-quality handsets to get connected to a network.

“We can configure handsets for our network, and increase customer lifetime value by automating the promotion and activation of new value-added services and pre-paid top-ups by using Sicap’s device management and customer engagement automation solution,” he adds.

Markus Doetch, Chief Executive Officer at Sicap, says the expansion to Lesotho is a milestone.

“Sicap is proud to provide the power of automated and context-aware customer engagement to Vodacom Lesotho’s clients,” Doetch says.

More than 70 mobile service providers in 40 countries use Sicap’s Device Management Centre.

– CAJ News








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