from MARIA MACHARIA in Nairobi, Kenya
NAIROBI – KENYA mobile network operator, Safaricom, has expressed concern at the prevalence of social engineering and theft of customer information leading to fraudulent subscriber identity module (SIM) swaps.
The company assured subscribers it was working with authorities to address the crimes.
“Safaricom remains committed to safeguarding customer information, and would like to reassure the public that we are working closely with security agencies to follow up this matter to its conclusion,” Nicholas Mulila, Director of Risk Management, said.
He advised customers to report any suspected interference with their SIM Cards or theft of personal details to the company and law enforcing agencies with urgency.
As a precautionary measure against social engineering, enabled by sharing of personal details, the company reminded customers to safeguard information such as SIM and M-PESA PINs, dates of birth and national identity numbers.
Social engineering is the use of deception to manipulate individuals into divulging confidential or personal information that may be used for fraudulent purposes.
– CAJ News